How We Help
How can the Citizen Advocate’s Office help me?
The Office of the Citizen Advocate has an Ombudsman Service Unit, which assists citizens who have complaints, problems or inquiries involving government-related services at the City. The unit provides information and referrals and works closely with City Departments to find solutions to problems.
What information should I have ready when I call the Citizen Advocate’s Office?
It is important that you have all the important details of your case, including a chronological history of events, the names and phone numbers of any City Departments, employees or elected officials you have contacted, and an account of what they have done for you. The Citizen Advocate's Office wants to be able to figure out how and why a department has made a determination. It is highly recommended that you take notes anytime you contact the City with a problem.
What kind of services does the Citizen Advocate’s Office offer constituents?
The Citizen Advocate's Office serves as your advocate in matters involving the City. We help get the services you need and solve the problems you have with city government. In many cases constituents are unaware that a review/appeals process may be possible for their case whether it is a parking ticket or a zoning matter.
At the Citizens Advocate's Office, complaints are handled in a casework fashion by intervening with the City agencies and following up until your complaint is resolved.