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Bear Carts

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1. What if my bear cart is lost, stolen or damaged?

Since the City of Apopka retains ownership of the bear carts, we will replace your cart at no cost to you. Please call City of Apopka Public Services at (407) 703-1731.

2. Can I take my bear cart with me if I move?

No, bear carts need to remain at the address of the home they were first delivered to, even if you decide to move to another address that is within the City of Apopka Bear Management Area.

3. If my bear cart gets knocked over during the night before my trash is picked up, will Solid Waste trucks and staff still pick up my trash?

To best ensure that your trash gets picked up on your scheduled service day, please be sure that your bear cart is standing upright and facing the road.

4. Can I keep my old garbage cart?

When your bear cart is delivered, Solid Waste staff will swap out your old City of Apopka garbage cart. However, if you wish to keep your old cart, a $60 one-time fee will be charged to your utility bill as well as a recurring monthly fee of $8 per month for having a second cart at your address.

5. I received my bear cart, but it won’t lock when I close it. What should I do?

Check the top latch on the inside of the lid of your bear cart. If it has a pin with a ring attached, gently remove the pin, which will allow your cart to lock when shut. If you are still experiencing issues with locking your bear cart, please call City of Apopka Public Services at (407) 703-1731.

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Building Division - Building Permit FAQs

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1. Where do I go to get a building Permit?

The Building Permit can be procured at the Apopka City Hall, located at:
120 E Main Street, 2nd Floor
Apopka, Florida 32703

2. How much does a building permit cost and when do I pay those fees?

The cost of a permit is dependent on issues such as the type of work being done, the total cost of the work, and whether a review of the plans will be required.

Contact the Building Division at 407-703-1713 for more information.

3. When is a building permit necessary?

Pursuant to the Florida Building Code: 105.1 Required.

"Any owner or authorized agent who intends to construct, enlarge, alter, repair, move, demolish, or change the occupancy of a building or structure, or to erect, install, enlarge, alter, repair, remove, convert or replace any required impact-resistant coverings, electrical, gas, mechanical or plumbing system, the installation of which is regulated by this code, or to cause any such work to be done, shall first make application to the building official and obtain the required permit."

4. Which building permits require plan review?

Any construction that requires a state registered architect, engineer or designer to "draw then up" will require review. Usually this means that if you have structural alterations, repairs or construction then it will require the appropriate review.

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Building Division - General FAQs

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1. Is my house in the city limits of Apopka?

To determine whether you are in the city limits of Apopka or unincorporated Orange County, you may contact the Building Division at 407-703-1713.

2. What are the hours of operation for the Building Division?

The Building Division's hours of operation are Monday through Friday, 8 a.m. - 5 p.m., excluding holidays.

3. Is there a charge for submitting revisions to my plans?

Yes. The charges vary based on the number of revisions and the size of the job.

Contact the Building Division at 407-703-1713 for more information.

4. As a contractor, what information is required when I register with the city of Apopka?

You will need your:
- State license
- Business tax receipt
- Worker's compensation or exemption
- Valid address and phone number

Your workers compensation will need to be sent to the building division directly from your insurance company.

5. Is it permitted for an owner to bring in plans for a tenant build-out?

Yes. The owner of a property may bring in plans for a build-out on a building they own; however, the permit must be pulled by the contractor doing the work.

6. Do I need a site plan or survey for residential or commercial plan review?

No; however, in most cases, your permit will not be issued without these documents.

7. When do plans for building permits have to be signed and sealed by a Florida registered architect or engineer?

Learn more about the statutes governing when plans are required to be signed and sealed by a Florida registered architect or engineer on our Signed and Sealed Plans FAQ page.

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Building Division - General Permit FAQs

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1. Can I pull a permit as an owner-builder?

There are restrictions on pulling a permit as an owner-builder. For instance, you may not pull a permit as an owner-builder if you are leasing the property to be improved.

Contact the Building Division at 407-703-1713 for more information.

2. If I am a general contractor, do I pull permits for all of the subcontractors?

As a general contractor, you may only pull permits for work you are licensed to perform.

Contact the Building Division at 407-703-1713 for more information.

3. What is the normal turn-around time for obtaining a permit?

According to state law, 30 days; however, we strive for a much shorter time.

The complexity of the plans will determine the turn-around time. Many permits are approved within 24-hours.

4. What are the permit requirements?

It depends on the type of permit being pulled.

Contact the Building Division at 407-703-1713 for more information.

5. Do I need a permit to paint my house?

No.

6. Do I need a permit to install windows?

Yes. Your windows are a critical element for wind load protection.

7. Do I need a permit to install a shed on my property?

Yes. Additionally, when you apply for the permit, you will need to submit two (2) copies of your survey.

8. Can I apply for a permit online?

Not at this time.

Permit applications must be submitted to the Building Division office in the Apopka City Hall located at: 120 East Main Street, 2nd Floor Apopka, Florida 32703

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Building Division - Notice of Commencement FAQs

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1. Do I need a Notice of Commencement?

If the work you are doing or hiring a contractor to do costs more than $2,500 then a Notice of Commencement is required.

2. Where can I get my Notice of Commencement Application?

To access the Orange County Notice of Commencement form, visit the Orange County website (PDF).

3. Where do I file my Notice of Commencement to have it recorded?

A Notice of Commencement must be recorded in the Orange County Recording Office located at:
109 East Church Street
3rd Floor, Suite 300
Orlando, Florida, 32801
Phone: 407-836-5115
Fax: 407-836-5101

4. Can I file my city of Apopka Building Permit without a Notice of Commencement?

You may submit your city of Apopka building permit without the recorded notice of commencement, however, the recorded Notice of Commencement will be necessary to pick up the permit once it has been reviewed and approved.

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Business Tax Receipt FAQs

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1. Who needs a Business Tax Receipt?

Anyone operating a business in the incorporated city limits of Apopka is required by City Code to have a Business Tax Receipt.

2. How do I know if I live in the incorporated city limits of Apopka?

Reach out to the Orange County Property Appraiser's Office to ensure that the planned business location is within the city limits of Apopka; contact the Appraiser's office at 407-836-5000 or visit their Orange County Property Appraiser's website.

3. Do I need any other Business Tax Receipts?

Yes, once you obtain the city of Apopka’s Business Tax Receipt, you must obtain one from Orange County as well. For more information, visit the Orange County Tax Collector's website.

4. Can my Business Tax be issued to a P.O. Box?

No, your Business Tax must be issued to a street address, however you may have a P.O. Box as your mailing address.

5. What if I have multiple locations?

Each location inside the incorporated city limits must have a separate Business Tax Receipt with the city.

6. When does my Business Tax Receipt expire?

License year runs from October 1st to September 30th. As a courtesy, renewal notices are sent out in August and are due by September 30th. The following penalties start on October 1st.

• October - 10% of the annual fee
• November - An additional 5% of the annual fee (15%)
• December - An additional 5% of the annual fee (20%)
• January - An additional 5% of the annual fee (25%)

7. When do I have to register a “Fictitious Name”?

If using a business name other than your full legal name, you must have your business registered with the Florida Division of Corporations (Florida Division of Corporations Website) prior to applying for the business tax receipt.

8. How do I obtain a Sales Tax Number and or a FEIN?

For Sales Tax ID information, visit the Florida Department of Revenue online or call:
Phone: 407-903-7350
Toll-Free: 800-352-3671

For FEID number, call the Internal Revenue Service (IRS) at 800-829-1040 or visit the IRS website.

9. How much does a Business Tax Receipt cost?

Business Tax Receipt fees vary from one classification to another and many fees are based on variables such as the number of employees or the amount of retail inventory.

For fee information pertaining to your specific business contact us at 407-703-1703.

10. What do I need if my business is regulated by a state agency?

Review the requirements of businesses regulated by state agencies at our State Regulated Businesses FAQ page.

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Christmas Tree Disposal

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1. How do I dispose of my Christmas tree?

Remove all decorations and tinsel from your Christmas tree and place the tree curbside on your regularly scheduled yard waste day.

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Code Enforcement FAQS

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1. How do I register a defaulted mortgage/foreclosure property?

To register a defaulted mortgage or foreclosure property, please visit PROCHAMPS website.  Any questions with respect to registration requirements, registration status, etc. should be directed to support@prochamps.com.  Or, you may contact PROCHAMPS at 321-421-6639.

2. How do I file a citizen complaint regarding a foreclosed property issue?

To file a citizen complaint regarding a foreclosed property issue, please visit PROCHAMPS website.

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COVID-19

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1. What is Coronavirus (COVID-19)?

Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person.

2. What are the symptoms of COVID-19?

Patients with COVID-19 have had mild to severe respiratory illness with symptoms of fever, cough, and shortness of breath.

3. How can I protect myself?

The best measure is to minimize the potential of virus exposure. Residents can help to prevent contraction of germs by following these simple steps each day at home and work:

• Wash your hands often with soap and water for at least 20 seconds before eating, after the use of the restroom, and after blowing your nose, coughing or sneezing. If soap and water are not available, use a 60% alcohol-based hand sanitizer.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are sick, and stay home when you are sick to diminish the chance of spreading infection.
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash. If a tissue is not available, cough or sneeze into your elbow.
• Clean frequently touched surfaces around your home or office (tables, counter tops, light switches, doorknobs, and cabinet handles) using a regular household detergent and water.
• If you are sick, get medical care. If you are concerned that you may have coronavirus (COVID-19) or may have come in contact with someone who you suspect to have it, contact your health care provider immediately.

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Police Department FAQs

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1. What is the phone number for non-emergency police matters?

407-703-1757. This will connect you to the Apopka Police Department Communications Center where you will be able to speak with a dispatcher who will assist you on a phone line other than 9-1-1.

2. Where is the Apopka Police Department located?

We are located at 112 East Sixth Street, Apopka, Florida 32703. We are a two story brick building at the southeast corner of the intersection of Park Avenue and Sixth Street. Our main entrance is located on Sixth Street.

3. Can I give anonymous information about a crime or suspected crimes I am aware of?

Yes! The Apopka Police Department is partners with CrimeLine. CrimeLine is 100% confidential. Your information will be taken in strictest confidence. Your identity will be protected and you will never have to give your name. You will be given a confidential tip code number. Your confidential tip code number should be kept private and NOT shared with anyone. CrimeLine is available at 800-423-TIPS (8477) 24 hours a day, 365 days a year, taking completely anonymous tips on any criminal activity. Se habla español. If you witness a crime in progress, you should call 911.

CrimeLine Home Page

4. Does the Apopka Police Department do fingerprinting?

Yes, we do fingerprinting Monday through Friday from 7:00 am until 6:00 pm however, we ask that you arrive no later than 5:30 pm. City Residents are charged $22.50 and Non-City Residents are charged $30. We only accept cash, credit and debit. No children are permitted to be in the fingerprinting room and no children are allowed to be unattended in the waiting room. We only electronically transmit fingerprints for concealed weapons permits and for name changes.

You must bring with you the following:
1) A valid photo government ID card with your current address;
2) Your own BLANK fingerprint card

5. How can I keep someone from coming back on my property who does not belong there?

You can request that an officer respond to your property and issue a trespass warning to the person. If the person returns to your property after the warning has been issued, he or she can be arrested. To request an officer for the purpose of issuing a trespass warning, please call our non-emergency line at (407) 703-1757.

6. How do I report suspicious activity in my neighborhood?

The Apopka Police Department depends on citizens calling to report crimes or suspicious activity. If it is an emergency, dial 911. For non-emergencies, call (407) 703-1757. The dispatcher who takes your call will ask questions about the activity to determine it's nature and ask for descriptions of the people involved. You might be asked if an officer or detective may contact you.

7. Who is required to wear a bicycle helmet?

Florida law requires that a bicycle rider or passenger under the age of 16 must wear a helmet that meets the nationally recognized standards for bicycle helmets. It is also unlawful to rent a bicycle to a person under the age of 16 unless the person has an approved helmet or one is provided with the bicycle. Violations of the law relating to bicycle helmets subject the violator to issuance of a traffic citation which may effect when they can be issued a drivers license. The Center for Disease Control and National Bicycle Safety Network maintain a very informative website.

8. Can I report drunk drivers to 911 on my cell phone?

Yes. Calls to 911 on a cell phone are free, but unlike regular phones, we can't tell where you are calling from. Be prepared to give your location, direction of travel and a description of the car. Your safety is of utmost importance to us. Do not pursue the drunk driver or in any way place yourself in danger.

9. My friend or relative is late returning home. How can I find out if they were in an accident?

The Apopka Police Department's dispatch center does not have the names of people involved in accidents available. However, if a person has been injured in an accident and is unable to call for themselves, we will notify their family.

10. Will the Apopka Police Department tow an abandoned car?

The police department can only have vehicles towed that are on public property. Call a wrecker service in your area and the vehicle will be towed away at no expense to you. The wrecker service will notify the owners once they have determined ownership.

11. What can I do about speeders in my neighborhood?

Call our Traffic Enforcement Division at (407) 703-1771 and request that this area be placed on selective enforcement.

12. Can an officer open my car if I lock my keys inside?

Because of the potential for damage to vehicles, the Apopka Police Department does not open locked vehicles. A locksmith is your best alternative. However, if a child has locked himself in a vehicle this is a true emergency due to the severe heat possible in Florida. The Police Department and/or Fire Department will respond and open the vehicle any way possible, even by breaking out the window if necessary.

13. How can I evict someone from my property?

Eviction is a legal process that often times requires a court order. Fore more information, contact the Orange County Sheriff's Office's Civil Process Section at (407) 836-4570.

14. I have left my spouse/significant other, but need to get my personal belongings. Can the Apopka Police Department help?

The Apopka Police Department will send an officer to keep the peace and prevent violence while you retrieve your belongings. When you are near the location, call (407) 703-1757 to request an officer to be en route. The officer will then standby while you retrieve some property.
*An officer will NOT be available to standby for an extended period of time due to needs of other citizens.

15. What can I do about stray animals?

Orange County Animal Services is the county agency responsible for calls involving dogs, cats, and other nuisance animals. They can be reached at (407) 836-3111 or the Animal Services website.

16. How do I find information about an inmate in jail?

You can find information about inmates at the Orange County Correction's Department website www.bestjail.com.

17. How do I get a copy of a police report?

The Records Division is open from 8:00 am until 5:00 pm, Monday through Friday. Request for Incident Report(s) are accepted in person, via mail, phone request and email. Requests that are handled by mail must include a self-addressed stamped envelope. You may email your request to the Records Supervisor, Dina Cedillo at dcedillo@apopka.net. For more information contact the Records Division at (407) 703-1771.

18. How do I make a police report?

The Apopka Police Department will respond 24 hours a day, seven days a week to requests for assistance. If you want to request an officer to come to your location, please call (407) 703-1757 which goes to our communications center. If you want to make a report at our police department after normal business hours, there is a phone located next to the entrance which rings directly to our communications center. After speaking with a dispatcher on the phone, they will send an officer to speak with you.

19. What should I do if I think there is a warrant out for my arrest?

You should contact your local law enforcement agency and ask to be contacted by law enforcement personnel.

20. What is a public record?

All government documents are subject for inspection and copying, but there are those cases that these documents may be exempt from inspection and/or copying. Please refer to the Florida State Statutes, Chapter 119 for more information.

21. When will my report be ready?

Reports are usually available for release 5-7 business days, after reporting the incident. Occasionally, the report may take longer depending upon the report review process.

22. Why can't I get a copy of a juvenile's records?

Juvenile records are released in accordance to Florida State Statutes, Chapter 119.

23. Why is some of the information "blacked out" on my report?

Due to Florida State Statutes, Chapter 119, some information is not public record, as with the victim information in cases such as child abuse, elderly abuse, sexual battery, etc.

24. How do I find out where my vehicle has been towed?

You should contact the Apopka Police Department Communications Center at (407) 703-1757.

25. How do I find out about getting my property returned?

You should contact the Apopka Police Department's Property / Evidence Section at (407) 703-1771.

26. How can I locate information about crimes in a certain area?

You can contact our Crime Analyst, Holly Roell, at (407) 703-1623.

27. Why do I need to show identification to obtain a copy of an accident report?

Motor vehicle crash information is confidential and exempt from Florida State Statutes, Chapter 119.07(1) and s.24(a), Article I of the State Constitution for a period of 60 days after the date the crash report is filed. However, such reports may be made immediately available to the parties involved in the crash, their legal representatives, and their licensed insurance agents.

After the 60 days, identification will not be required.

28. How do I check someone's background?

Local criminal history checks are available from the Records Section for a fee of $10 per name. You may come to the police department or send a self-addressed stamped envelope and $10, along with the request to: Apopka Police Department Records Division 112 East Sixth Street Apopka, Florida 32703 Office hours are Monday-Friday 8:00 am - 5:00 pm.

29. When should I use 911?

911 should be used in emergency situations only, where immediate police, fire, or medical assistance is needed. Examples of this are crimes in progress, crashes with injuries or life threatening situations. All other calls for service should be done by using the non-emergency number (407) 703-1757.

30. An officer issued me a traffic citation (ticket); how can I protest it?

If you received a traffic ticket that you feel was unjustified or because of circumstances beyond your control, you may contest your traffic ticket in court. You are welcome to call the Orange County Court House at (407) 836-2007, or you may stop by the Clerk of the Court, which is located at 1111 N. Rock Springs Road, Apopka, Florida, in the North Orange Services Building.

The Orange County Clerk of Courts is open Monday - Friday from 8:00 am until 4:00 pm with the exception of opening at 7:30 am on Thursdays.

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Public Services

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1. What can I do with bulky items too large for regular household trash pickup?

Large items such as furniture may be placed curbside for pick up on your first regularly scheduled yard waste collection day. Appliances, electronics and TV's need to be scheduled for pickup on any Wednesday. For safety reasons you are required to remove the doors from refrigerators and freezers before you put them curbside. See our Residential Rates section for specific charges.

2. Will my garbage and recycling be picked up on Holidays?

Garbage and recycling will be picked up on all holidays except Thanksgiving Day and Christmas Day. Your garbage and/or recycling will be picked up on your next regularly scheduled pickup day.

3. Will you take old paint cans with my trash?

If the cans are empty and the leftover paint is dry, you may put them in with your garbage. Paint and other hazardous materials can be taken to specific sites in Orange County that are equipped to handle them. For locations and phone numbers, please refer to the section on
Household Hazardous Waste (HHW).

4. How can I get rid of old oil from my car?

Automobile oil is a hazardous material. In addition to the Orange County sites listed in the Household Hazardous Waste section, there are some auto supply stores that will accept used automobile oil. For more information, please see the Household Hazardous Waste (HHW) section.

5. How do I calculate the size of a pile in cubic yards?

Multiply the Width x Height x Length and then divide the total by 27 = number of cubic yards

For example: 4 feet wide x 4 feet high x 6.75 feet (6 feet 9 inches) long divided by 27 = 4 cubic yards

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Solid Waste

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1. What can I do with bulky items too large for regular household trash pickup?

Large items such as furniture may be placed curbside for pick up on your first regularly scheduled yard waste collection day. Appliances, electronics and TV's need to be scheduled for pickup on any Wednesday. For safety reasons you are required to remove the doors from refrigerators and freezers before you put them curbside. See our Residential Rates section for specific charges.

2. Will my garbage and recycling be picked up on Holidays?

Garbage and recycling will be picked up on all holidays except Thanksgiving Day and Christmas Day. Your garbage and/or recycling will be picked up on your next regularly scheduled pickup day.

3. Will you take old paint cans with my trash?

If the cans are empty and the leftover paint is dry, you may put them in with your garbage. Paint and other hazardous materials can be taken to specific sites in Orange County that are equipped to handle them. Whenever you have questions about a product, you can call the Orange County Solid Waste Hotline 407-836-6601 for more detailed information. 

4. How can I get rid of old oil from my car?

Automobile oil is a hazardous material. In addition to the Orange County sites listed in the Household Hazardous Waste section, there are some auto supply stores that will accept used automobile oil. You can call the Orange County Solid Waste Hotline 407-836-6601 for more detailed information.

5. How do I calculate the size of a pile in cubic yards?

Multiply the Width x Height x Length and then divide the total by 27 = number of cubic yards

For example: 4 feet wide x 4 feet high x 6.75 feet (6 feet 9 inches) long divided by 27 = 4 cubic yards

6. How do I dispose of my Christmas tree?

Remove all decorations and tinsel from your Christmas tree and place the tree curbside on your regularly scheduled yard waste day.

7. When should I place my garbage container at the curb?

Containers must be placed curbside no later than 7:00 a.m. on the collection day to ensure pickup.
Never rely on “usual” collection times to put container curbside.
Routes are not always run by the same driver in the same order.

Containers should be placed curbside no earlier than 6:00 p.m. the day prior to collection.
The rollout containers shall be removed as soon as possible after collection, but no later than 9:00 a.m. of the day following collection, or they will be subject to roll back service by City crews and a convenience charge per occurrence will be charged.

8. How do I get rid of my moving boxes?

Collapse the boxes down.
Put them out on your scheduled yard waste pickup day.

9. How do I get rid of my yard trash?

Your yard waste day will vary depending on your address, we have a map on the City website or you may call 407-703-1731.
If they have branches or fronds they should be no more than 4 ft. long and tied in bundles weighing no more than 30 lbs., branches should not be more than 6'' around. Leaves and grass should be bagged or loose in cans, but not the city trash or recycling carts, and not weigh more than 30 lbs.
Otherwise; it is a bulky pick up and if in excess of 4 cubic yards a fee will be assessed.

10. What is this tag attached to my container?

The tags are used by the drivers to help educate customers about the Collection Rules.
The tags are used as reminders about how to place containers at the curb for ease of collection.

11. How do I dispose of my old appliances and electronics?

Appliances, electronics and TV's need to be scheduled for pickup on any Wednesday.
For safety reasons you are required to remove the doors from refrigerators and freezers before you put them curbside.
There is a $10 Freon removal fee.

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Streets & Grounds

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1. Who do I call for streetlights that are out?

1. When reporting a non-functioning light you will need the pole number (located 2-7 feet off the ground on the pole) and the address of the closest cross street or special directions to the light.

2. Street lights in the City of Apopka are serviced by Duke Energy. You can report the non-functioning light in two convenient ways:
Phone: Duke Energy at 1-800-228-8485.
Online: By clicking here: https://www.duke-energy.com/business/products/outdoor-lighting/request-light-repair.

If you cannot access Duke Energy in either way, contact the Public Services Department 407-703-1731 and a work order will be made to Duke Energy.

2. How can I register my group or organization to participate in the Adopt-A-Road Program?

To join the Adopt-A-Road Program, please visit the Administrative Services office located on the 2nd floor of City Hall located: City of Apopka 120 E Main Street Apopka, FL. 32703. Please visit The City of Apopka - Adopt-A-Road Program (http://fl-apopka.civicplus.com/363/Adopt-A-Road) for further information.

3. Whom do I request a traffic or street sign from?

Please contact our Police Department at 407-703-1772.
An Engineering study will be required.

4. When is my street swept?

The City has a rotating schedule for regular sweeping in City.
Homeowners should not blow, rake grass clippings and leaves into the street, this is a code violation and you may inure a fine.

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Utility Billing

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1. Where do I call for water and sewer service during business hours?

Call our Utility Billing office at 407-703-1727 between 8 a.m. and 5 p.m., Monday - Friday, and a customer service representative will assist you.

2. Where do I call for emergency water and sewer service after regular business hours?

After 5 p.m., or on weekends and holidays, please contact 407-703-1757 for emergency water and sewer service.

3. Who provides me with sanitation/garbage/rubbish removal?

The city provides these services for all residents residing within the city limits of Apopka.

For further information, please call our Public Services Department at 407-703-1731, visit the Sanitation/Waste Management page.

4. Do I need to come to the Utility Billing office to start new service?

Yes; each account is required to fill out a customer application and place the applicable deposit on the account.

Our office is located in the City Hall Annex, at 150 East 5th Street in downtown Apopka. We accept applications from 8 a.m. to 4:30 p.m. For same day service, you will need to be there before 3 p.m.

5. How often will I receive a utility bill?

Meters are read each and every month. If you do not receive a monthly bill, please call 407-703-1727.

We ask our residents to please maintain compliance with City Code by keeping their water meter box clear of debris, shrubs, vehicles, etc.

6. How can I make a payment for my services?

For more information on utility payment options, visit our Bill Payment Options page.

7. What is your mailing address to mail a utility payment?

Please direct payments sent via postal service to: City of Apopka,150 E. 5th St, Apopka, FL 32703

8. Who do I contact to stop/disconnect my utility service?

To cancel your utility service, please contact us at 407-703-1727 and a customer service representative will assist you.

We request that all requests for service cancellation be made with 24 hours notice.

9. Who should I contact to request my meter rechecked for possible leaks?

To request a recheck of your water meter simply contact the Utility Billing office at 407-703-1727 during business hours (8 a.m. - 5 p.m., Monday - Friday) and a customer service representative will assist you.

10. How may I make an address change for my utility service?

Requesting a change of mailing address is done easily by contacting our customer service representatives at the Utility Billing office.

For assistance, contact us at 407-703-1727 during normal business hours (8 a.m. - 5 p.m., Monday - Friday).

11. Are there any water restrictions?

Yes. For more information, contact Public Services at 407-703-1731, or visit the Water Conservation Rules and Tips page.

12. What are the city of Apopka's service fees?

There is a $35 initiation of service fee each time water services is connected, which will be included on your first month's bill.

Other services fees include: - $70 re-connection due to non-payment fee - $25 service fee for any returned item

13. The statement shows to use your account and PIN to access my account on-line, but I do not show a PIN on my statement. Can I still access my account on the online Utility Billing Portal?

Yes. Simply enter your account number and click the Login button, and the portal should display your account information.

For more information, or in case of continued difficulties, please contact the Utility Billing office at 407-703-1727 during normal business hours (Monday - Friday, 8 a.m. - 5 p.m.).

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Water Resources

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1. What is a backflow prevention device, and who would need it?

A backflow prevention device is an assembly that is designed to prevent the reverse flow of water into the City's distribution system. This prevents contaminants from customers flowing back into the distribution system and spreading to other locations.
Residents on wells or alternative sources of water, commercial and reuse water customers are required by City Ordinance to install backflow prevention devices to protect the public water system.
Annual inspection and testing is required to be performed by a Certified Backflow Prevention Tester with documentation provided to the City.

2. What do I do about a sewer backing up?

To report a sewer line issue or emergency, please contact 407-703-1731.
A staff member is available to assist you 24 hours per day, 7 days per week.

3. How I report potholes and other street repair issues?

Street maintenance issues are reported to the Streets Division in the Public Works Department.

Potholes and sidewalk issues can be reported online.
The Streets Division can also be contacted at 407-703-1731.

4. How hard is my water?

Apopka’s source water contains between 102-222 parts per million of hardness.
This equates to 6-13 grains of hardness.

5. I have a water break or leak who should I call?

To report a water line break, leak or other water issue or emergency, please contact 407-703-1731.
A staff member is available to assist you 24 hours per day, 7 days per week.

6. Why does my water smell like rotten eggs?

The smell may be coming from the drain, or may be stale water.
This happens in homes that are left vacant for a long period of time. Flush lines to bring in fresh water and total chlorine residual.
Hot water heaters in vacant homes can cause this problem also. If there are any sulfur compounds available, the results would be the formation of Hydrogen Sulfide, a rotten egg odor causing gas. If this happens, you need to drain your hot water heater. Then refill it.

7. Why does the City have a storm water charge?

Storm water management is a state and federally mandated program that requires the City to regulate storm water in an effort to reduce pollution.
Federal or state governments, however, do not provide funding. Consequently, the revenues needed to support this mandated program are provided through a Storm water Utility Fee.
The funds generated by the Storm water Utility Fee are used to support projects throughout the City to improve drainage and water quality.

8. My meter box is overgrown — who is responsible to clean it up?

It is the customer's responsibility to keep the meter box clear of overgrown sod, shrubs, and other debris.
The meter box must also be clear of cars and trucks blocking it.

9. The storm drain on our street is clogged. Who do I call for repairs?

The City will determine if the clog is in the City portion of the line or the customer’s portion.
If it is in the City portion, the City will repair. Anything on the customer’s side is their responsibility.
Please contact Public Services at 407-703-1731 and a work order will be made.

10. How often should I have my grease trap pumped?

Grease traps should be pumped at a minimum of every 90 days in accordance with the City's Oil and Grease Management Program.

11. Why use reclaimed water?

Reclaimed water is less expensive and better for the environment. Approximately 1/2 of the water withdrawn from the Floridan Aquifer ends up as lawn irrigation. The fresh water in the aquifer is limited. Conserving potable water and using reclaimed water will help preserve the aquifers as a viable resource for future water supplies.

12. Is fluoride added to my water?

Fluoride occurs naturally in our water at a level of about 0.2 parts per million.

13. Do I need to buy bottled water or can I drink from tap?

There is no need to buy bottled water for health reasons since the drinking water in Apopka meets all state and federal water standards.
Also, bottled water is up to 273 times more costly than Apopka drinking water.

14. What is reclaimed water?

Reclaimed water is wastewater that has been thoroughly treated to remove harmful organisms and substances, such as bacteria, viruses and heavy metals, so it can be reused for irrigation purposes.

15. Where does my water come from?

The City's drinking water currently comes from the Floridan Aquifer.
The Floridan Aquifer averages 1000 feet thick and can extend to a depth of 2000 feet below land surface.
The Floridan aquifer can be thought of as an underground porous rock that holds water and allows the water to move through the holes in the rock.