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Bear Carts

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1. What if my bear cart is lost, stolen or damaged?

Since the City of Apopka retains ownership of the bear carts, we will replace your cart at no cost to you. Please call City of Apopka Public Services at (407) 703-1731.

2. Can I take my bear cart with me if I move?

No, bear carts need to remain at the address of the home they were first delivered to, even if you decide to move to another address that is within the City of Apopka Bear Management Area.

3. If my bear cart gets knocked over during the night before my trash is picked up, will Solid Waste trucks and staff still pick up my trash?

To best ensure that your trash gets picked up on your scheduled service day, please be sure that your bear cart is standing upright and facing the road.

4. Can I keep my old garbage cart?

When your bear cart is delivered, Solid Waste staff will swap out your old City of Apopka garbage cart. However, if you wish to keep your old cart, a $60 one-time fee will be charged to your utility bill as well as a recurring monthly fee of $8 per month for having a second cart at your address.

5. I received my bear cart, but it won’t lock when I close it. What should I do?

Check the top latch on the inside of the lid of your bear cart. If it has a pin with a ring attached, gently remove the pin, which will allow your cart to lock when shut. If you are still experiencing issues with locking your bear cart, please call City of Apopka Public Services at (407) 703-1731.

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Building Division - Building Permit FAQs

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1. Where do I go to get a building Permit?

The Building Permit can be procured at the Apopka City Hall, located at:
120 E Main Street, 2nd Floor
Apopka, Florida 32703

2. How much does a building permit cost and when do I pay those fees?

The cost of a permit is dependent on issues such as the type of work being done, the total cost of the work, and whether a review of the plans will be required.

Contact the Building Division at 407-703-1713 for more information.

3. When is a building permit necessary?

Pursuant to the Florida Building Code: 105.1 Required.

"Any owner or authorized agent who intends to construct, enlarge, alter, repair, move, demolish, or change the occupancy of a building or structure, or to erect, install, enlarge, alter, repair, remove, convert or replace any required impact-resistant coverings, electrical, gas, mechanical or plumbing system, the installation of which is regulated by this code, or to cause any such work to be done, shall first make application to the building official and obtain the required permit."

4. Which building permits require plan review?

Any construction that requires a state registered architect, engineer or designer to "draw then up" will require review. Usually this means that if you have structural alterations, repairs or construction then it will require the appropriate review.

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Building Division - General FAQs

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1. Is my house in the city limits of Apopka?

To determine whether you are in the city limits of Apopka or unincorporated Orange County, you may contact the Building Division at 407-703-1713.

2. What are the hours of operation for the Building Division?

The Building Division's hours of operation are Monday through Friday, 8 a.m. - 5 p.m., excluding holidays.

3. Is there a charge for submitting revisions to my plans?

Yes. The charges vary based on the number of revisions and the size of the job.

Contact the Building Division at 407-703-1713 for more information.

4. As a contractor, what information is required when I register with the city of Apopka?

You will need your:
- State license
- Business tax receipt
- Worker's compensation or exemption
- Valid address and phone number

Your workers compensation will need to be sent to the building division directly from your insurance company.

5. Is it permitted for an owner to bring in plans for a tenant build-out?

Yes. The owner of a property may bring in plans for a build-out on a building they own; however, the permit must be pulled by the contractor doing the work.

6. Do I need a site plan or survey for residential or commercial plan review?

No; however, in most cases, your permit will not be issued without these documents.

7. When do plans for building permits have to be signed and sealed by a Florida registered architect or engineer?

Learn more about the statutes governing when plans are required to be signed and sealed by a Florida registered architect or engineer on our Signed and Sealed Plans FAQ page.

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Building Division - General Permit FAQs

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1. Can I pull a permit as an owner-builder?

There are restrictions on pulling a permit as an owner-builder. For instance, you may not pull a permit as an owner-builder if you are leasing the property to be improved.

Contact the Building Division at 407-703-1713 for more information.

2. If I am a general contractor, do I pull permits for all of the subcontractors?

As a general contractor, you may only pull permits for work you are licensed to perform.

Contact the Building Division at 407-703-1713 for more information.

3. What is the normal turn-around time for obtaining a permit?

According to state law, 30 days; however, we strive for a much shorter time.

The complexity of the plans will determine the turn-around time. Many permits are approved within 24-hours.

4. What are the permit requirements?

It depends on the type of permit being pulled.

Contact the Building Division at 407-703-1713 for more information.

5. Do I need a permit to paint my house?

No.

6. Do I need a permit to install windows?

Yes. Your windows are a critical element for wind load protection.

7. Can I apply for a permit online?

Not at this time.

Permit applications must be submitted to the Building Division office in the Apopka City Hall located at: 120 East Main Street, 2nd Floor Apopka, Florida 32703

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Building Division - Notice of Commencement FAQs

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1. Do I need a Notice of Commencement?

If the work you are doing or hiring a contractor to do costs more than $2,500 then a Notice of Commencement is required.

2. Where can I get my Notice of Commencement Application?

To access the Orange County Notice of Commencement form, visit the Orange County Division of Building Safety page. 

3. Where do I file my Notice of Commencement to have it recorded?

A Notice of Commencement must be recorded in the Orange County Recording Office located at:
109 East Church Street
3rd Floor, Suite 300
Orlando, Florida, 32801
Phone: 407-836-5115
Fax: 407-836-5101

4. Can I file my city of Apopka Building Permit without a Notice of Commencement?

You may submit your city of Apopka building permit without the recorded notice of commencement, however, the recorded Notice of Commencement will be necessary to pick up the permit once it has been reviewed and approved.

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Business Tax Receipt FAQs

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1. Who needs a Business Tax Receipt?

Anyone operating a business in the incorporated city limits of Apopka is required by City Code to have a Business Tax Receipt.

2. Can I pay my Business Tax Receipt online?

Yes, when you are ready to pay your bill, access the Apopka Business Tax Receipt Payment Portal and log in to your account using the Account ID and Pin from your invoice. 

Once you are logged in, simply click the button labeled "Make a Payment" and follow the payment instructions. This will only be active for those with an outstanding balance. 

Paying your bill online with a Visa, Mastercard, American Express, or Discover credit/debit card is convenient, fast, and secure. 

3. How do I know if I live in the incorporated city limits of Apopka?

Reach out to the Orange County Property Appraiser's Office to ensure that the planned business location is within the city limits of Apopka; contact the Appraiser's office at 407-836-5000 or visit their Orange County Property Appraiser's website.

4. Do I need any other Business Tax Receipts?

Yes, once you obtain the city of Apopka’s Business Tax Receipt, you must obtain one from Orange County as well. For more information, visit the Orange County Tax Collector's website.

5. Can my Business Tax be issued to a P.O. Box?

No, your Business Tax must be issued to a street address, however you may have a P.O. Box as your mailing address.

6. What if I have multiple locations?

Each location inside the incorporated city limits must have a separate Business Tax Receipt with the city.

7. When does my Business Tax Receipt expire?

License year runs from October 1st to September 30th. As a courtesy, renewal notices are sent out in August and are due by September 30th. The following penalties start on October 1st.

• October - 10% of the annual fee
• November - An additional 5% of the annual fee (15%)
• December - An additional 5% of the annual fee (20%)
• January - An additional 5% of the annual fee (25%)

8. When do I have to register a “Fictitious Name”?

If using a business name other than your full legal name, you must have your business registered with the Florida Division of Corporations (Florida Division of Corporations Website) prior to applying for the business tax receipt.

9. How do I obtain a Sales Tax Number and or a FEIN?

For Sales Tax ID information, visit the Florida Department of Revenue online or call:
Phone: 407-903-7350
Toll-Free: 800-352-3671

For FEID number, call the Internal Revenue Service (IRS) at 800-829-1040 or visit the IRS website.

10. How much does a Business Tax Receipt cost?

Business Tax Receipt fees vary from one classification to another and many fees are based on variables such as the number of employees or the amount of retail inventory.

For fee information pertaining to your specific business contact us at 407-703-1712.

11. What do I need if my business is regulated by a state agency?

Review the requirements of businesses regulated by state agencies at our State Regulated Businesses FAQ page.

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Code Enforcement FAQS

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1. How do I register a defaulted mortgage/foreclosure property?

To register a defaulted mortgage or foreclosure property, please visit PROCHAMPS website.  Any questions with respect to registration requirements, registration status, etc. should be directed to support@prochamps.com.  Or, you may contact PROCHAMPS at 321-421-6639.

2. How do I file a citizen complaint regarding a foreclosed property issue?

To file a citizen complaint regarding a foreclosed property issue, please visit PROCHAMPS website.

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COVID-19

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1. What is Coronavirus (COVID-19)?

Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person.

2. What are the symptoms of COVID-19?

Patients with COVID-19 have had mild to severe respiratory illness with symptoms of fever, cough, and shortness of breath.

3. How can I protect myself?

The best measure is to minimize the potential of virus exposure. Residents can help to prevent contraction of germs by following these simple steps each day at home and work:

• Wash your hands often with soap and water for at least 20 seconds before eating, after the use of the restroom, and after blowing your nose, coughing or sneezing. If soap and water are not available, use a 60% alcohol-based hand sanitizer.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are sick, and stay home when you are sick to diminish the chance of spreading infection.
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash. If a tissue is not available, cough or sneeze into your elbow.
• Clean frequently touched surfaces around your home or office (tables, counter tops, light switches, doorknobs, and cabinet handles) using a regular household detergent and water.
• If you are sick, get medical care. If you are concerned that you may have coronavirus (COVID-19) or may have come in contact with someone who you suspect to have it, contact your health care provider immediately.

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Drinking Water

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1. Why does my water smell like rotten eggs?

The most frequent cause of smelly water is insufficient water usage. Water needs to be run to keep the lines full of fresh water. If the house has been empty or has had the water turned off for more than a few days, it will need to be thoroughly flushed for a few minutes to clear the smell. An odor in one faucet in the house can usually be remedied by flushing the offending faucet. 

Other possible causes are:

• Water softener (if applicable) malfunctioning or in need of service.
• Bacterial growth in a drain, or a dried out drain. Treat with baking soda and vinegar or go online for other drain freshening ideas
• Buildup of scale in hot water tank. Go online and search for how to ‘Flush your Water Heater’.

2. How hard is my water?

Apopka’s source water contains between 102-222 parts per million of hardness. This equates to 6-13 grains of hardness.

3. I have a water break or leak who should I call?

To report a water line break, leak or other water issue or emergency, please call 407-703-1731 Monday through Friday 8 AM to 5 PM. After hours please call 407-703-1757.

4. Is fluoride added to my water?

Fluoride occurs naturally in our water at a level of about 0.2 parts per million.

5. Do I need to buy bottled water or can I drink from tap?

There is no need to buy bottled water for health reasons since the drinking water in Apopka meets all state and federal water standards. Also, bottled water is up to 273 times more costly than Apopka drinking water.

6. Where does my water come from?

The City's drinking water currently comes from the Floridan Aquifer. The Floridan Aquifer averages 1000 feet thick and can extend to a depth of 2000 feet below land surface. The Floridan aquifer can be thought of as an underground porous rock that holds water and allows the water to move through the holes in the rock.

7. Can the risk of exposure to copper or lead be reduced?

Yes, let cold water faucets run for about 30 seconds if they have not been used for a few hours. This will rinse away any temporary build up of copper, lead or other minerals that may occur in your plumbing fixtures. Also use cold water (never hot) when cooking, drinking, or making rice.

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Grease Management

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1. What is a grease trap?

These devices are holding tanks that are designed to interrupt the flow of wastewater of less than 50 gallons per min. They work in exactly the same way as the interceptor but are much smaller in size. These types of units may only be used by a facility that has completed a variance application and received written approval from the Director of Public Services. The minimum size of these units is 50-gallon capacity and they are typically installed above ground and inside the building. These types of units must be cleaned out by a professional hauler every 90 days or if the unit exceed 20% of its removal capacity. These types of units will be considered in violation if the layer of grease exceeds two (2) inches and/or the layer of solids exceeds five (5) inches.

2. What is required of Non-residential Sewer Users?

The City’s Sewer Use Ordinance requires non-residential users who have the potential to produce oil and grease and or grit, that are connected to the City’s sanitary collection system to have and maintain an oil and grease trap, an interceptor, an oil and water separator, and/or a grit and water separator. Additionally, the City requires that all facilities be permitted or registered to discharge to the POTW. Permitted and registered facilities will be subject to random inspections to ensure effluent standards of compliance are being met. It is the responsibility of each facility to ensure that their trap/interceptors/separators are being pumped and maintained properly to remain in compliance with the Ordinance.

3. What are oil and grease interceptors and oil and water separators?

These devices are vault type structures or holding tanks that are installed below ground and interrupt the flow of wastewater exceeding 50 gallons per min into the POTW. This interruption in flow allows for the grease and oil portion of the flow to float to the top of the unit, the solids to sink to the bottom, and the remaining water to flow into the collection system. These units are required by the Sewer Use Ordinance and Florida Building code to be a minimum of 750 gallons and no more than 1250 gallons in capacity. Only these types of units are allowed by the City of Apopka’s Sewer Use Ordinance. These units may be installed in series as needed to achieve compliance with the Ordinance.

4. When should these units be emptied?

As time passes these units fill with oils, greases, and solids. Once the unit exceeds 20% of its removal capacity (or every 90 days) with the oil, grease, and solids, it is time for it to be pumped out by a professional hauler. Pumping out the units prevents the oil, grease, and solids from entering the collections system. Your hauler should then dispose of this waste material at an approved licensed facility.

5. How does the Oil and Grease Management Program work?

All non-residential facilities that are required to have and maintain an interceptor or separator must participate in the OGMP in order to send wastewater to the City’s POTW. Through this program, the City monitors that these users are complying with all the requirements of the Sewer Use Ordinance, by maintaining these units to prevent oil and grease from entering the collection system.  

The City will perform an initial inspection of each facility to verify the information submitted in the application and to review the interceptor/separator condition and layout. At random intervals the City will come and inspect each facility for all relevant paperwork and the conditions of the unit. The City will monitor the hauler manifests to ensure compliance with the program. All facilities on the program are required to maintain necessary paperwork onsite and have their units pumped and maintained to the intervals laid out in the Ordinance.

6. What happens to Users that do not comply with the OGMP?

If the interceptors or the separators are not being properly maintained and/or a facility does not have the correct documentation on site, the violation will be documented and enforcement action will be initiated. The facility will have five (5) business days to complete maintenance or repairs from notice of violation or non-compliance. Failure to complete maintenance, non-compliance orders will result in fines and/or termination of water and sewer services. Those receiving repeat or multiple violations in the same visit may be placed on the Surcharge Program.

Facilities that are assigned to the surcharge program will be sampled monthly at the expense of the owner. The sample will be tested for BOD, TSS, and Oils & Grease. The results of the sample analysis will then be used to calculate a surcharge fee. This fee is based on the facilities potable water usage (in million gallons) for the month, times the mg/L value of each parameter (pollutants) tested for, minus the allowable mg/L limit of each parameter, times 8.34 (the conversion factor to give pounds of pollutant per gallon), times the surcharge factor (how much it costs us to treat one pound of the pollutant), this then equals the surcharge for abnormally high strength wastes. Charges will be added to the Apopka Utility Bill.

7. Who do I contact with other questions about grease management?

Please contact the Pretreatment Section of the Wastewater Division with any questions or concerns. They can be reached by phone Monday through Friday from 6 AM to 2:30 PM or by email at Pretreatment@apopka.net.

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Police Department FAQs

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1. What is the phone number for non-emergency police matters?

407-703-1757. This will connect you to the Apopka Police Department Communications Center where you will be able to speak with a dispatcher who will assist you on a phone line other than 9-1-1.

2. Where is the Apopka Police Department located?

We are located at 112 East Sixth Street, Apopka, Florida 32703. We are a two story brick building at the southeast corner of the intersection of Park Avenue and Sixth Street. Our main entrance is located on Sixth Street.

3. Can I give anonymous information about a crime or suspected crimes I am aware of?

Yes! The Apopka Police Department is partners with CrimeLine. CrimeLine is 100% confidential. Your information will be taken in strictest confidence. Your identity will be protected and you will never have to give your name. You will be given a confidential tip code number. Your confidential tip code number should be kept private and NOT shared with anyone. CrimeLine is available at 800-423-TIPS (8477) 24 hours a day, 365 days a year, taking completely anonymous tips on any criminal activity. Se habla español. If you witness a crime in progress, you should call 911.

CrimeLine Home Page

4. Does the Apopka Police Department do fingerprinting?

Yes, we do fingerprinting Monday through Friday from 9 AM to 11 AM and 2 PM to 4 PM. City Residents are charged $22.50 and Non-City Residents are charged $30. We only accept cash, credit and debit. No children are permitted to be in the fingerprinting room and no children are allowed to be unattended in the waiting room. We only electronically transmit fingerprints for concealed weapons permits and for name changes. You must bring with you the following: 1) A valid photo government ID card with your current address; 2) Your own BLANK fingerprint card

5. How can I keep someone from coming back on my property who does not belong there?

You can request that an officer respond to your property and issue a trespass warning to the person. If the person returns to your property after the warning has been issued, he or she can be arrested. To request an officer for the purpose of issuing a trespass warning, please call our non-emergency line at (407) 703-1757.

6. How do I report suspicious activity in my neighborhood?

The Apopka Police Department depends on citizens calling to report crimes or suspicious activity. If it is an emergency, dial 911. For non-emergencies, call (407) 703-1757. The dispatcher who takes your call will ask questions about the activity to determine it's nature and ask for descriptions of the people involved. You might be asked if an officer or detective may contact you.

7. Who is required to wear a bicycle helmet?

Florida law requires that a bicycle rider or passenger under the age of 16 must wear a helmet that meets the nationally recognized standards for bicycle helmets. It is also unlawful to rent a bicycle to a person under the age of 16 unless the person has an approved helmet or one is provided with the bicycle. Violations of the law relating to bicycle helmets subject the violator to issuance of a traffic citation which may effect when they can be issued a drivers license. The Center for Disease Control and National Bicycle Safety Network maintain a very informative website.

8. Can I report drunk drivers to 911 on my cell phone?

Yes. Calls to 911 on a cell phone are free, but unlike regular phones, we can't tell where you are calling from. Be prepared to give your location, direction of travel and a description of the car. Your safety is of utmost importance to us. Do not pursue the drunk driver or in any way place yourself in danger.

9. My friend or relative is late returning home. How can I find out if they were in an accident?

The Apopka Police Department's dispatch center does not have the names of people involved in accidents available. However, if a person has been injured in an accident and is unable to call for themselves, we will notify their family.

10. Will the Apopka Police Department tow an abandoned car?

The police department can only have vehicles towed that are on public property. Call a wrecker service in your area and the vehicle will be towed away at no expense to you. The wrecker service will notify the owners once they have determined ownership.

11. What can I do about speeders in my neighborhood?

Call our Traffic Enforcement Division at (407) 703-1771 and request that this area be placed on selective enforcement.

12. Can an officer open my car if I lock my keys inside?

Because of the potential for damage to vehicles, the Apopka Police Department does not open locked vehicles. A locksmith is your best alternative. However, if a child has locked himself in a vehicle this is a true emergency due to the severe heat possible in Florida. The Police Department and/or Fire Department will respond and open the vehicle any way possible, even by breaking out the window if necessary.

13. How can I evict someone from my property?

Eviction is a legal process that often times requires a court order. Fore more information, contact the Orange County Sheriff's Office's Civil Process Section at (407) 836-4570.

14. I have left my spouse/significant other, but need to get my personal belongings. Can the Apopka Police Department help?

The Apopka Police Department will send an officer to keep the peace and prevent violence while you retrieve your belongings. When you are near the location, call (407) 703-1757 to request an officer to be en route. The officer will then standby while you retrieve some property.
*An officer will NOT be available to standby for an extended period of time due to needs of other citizens.

15. What can I do about stray animals?

Orange County Animal Services is the county agency responsible for calls involving dogs, cats, and other nuisance animals. They can be reached at (407) 836-3111 or the Animal Services website.

16. How do I find information about an inmate in jail?

You can find information about inmates at the Orange County Correction's Department website www.bestjail.com.

17. How do I get a copy of a police report?

The Records Division is open from 8:00 am until 5:00 pm, Monday through Friday. Request for Incident Report(s) are accepted in person, via mail, phone request and email. Requests that are handled by mail must include a self-addressed stamped envelope. You may email your request to the Records Supervisor, Dina Cedillo at dcedillo@apopka.net. For more information contact the Records Division at (407) 703-1771.

18. How do I make a police report?

The Apopka Police Department will respond 24 hours a day, seven days a week to requests for assistance. If you want to request an officer to come to your location, please call (407) 703-1757 which goes to our communications center. If you want to make a report at our police department after normal business hours, there is a phone located next to the entrance which rings directly to our communications center. After speaking with a dispatcher on the phone, they will send an officer to speak with you.

19. What should I do if I think there is a warrant out for my arrest?

You should contact your local law enforcement agency and ask to be contacted by law enforcement personnel.

20. What is a public record?

All government documents are subject for inspection and copying, but there are those cases that these documents may be exempt from inspection and/or copying. Please refer to the Florida State Statutes, Chapter 119 for more information.

21. When will my report be ready?

Reports are usually available for release 5-7 business days, after reporting the incident. Occasionally, the report may take longer depending upon the report review process.

22. Why can't I get a copy of a juvenile's records?

Juvenile records are released in accordance to Florida State Statutes, Chapter 119.

23. Why is some of the information "blacked out" on my report?

Due to Florida State Statutes, Chapter 119, some information is not public record, as with the victim information in cases such as child abuse, elderly abuse, sexual battery, etc.

24. How do I find out where my vehicle has been towed?

You should contact the Apopka Police Department Communications Center at (407) 703-1757.

25. How do I find out about getting my property returned?

You should contact the Apopka Police Department's Property / Evidence Section at (407) 703-1771.

26. How can I locate information about crimes in a certain area?

You can contact our Crime Analyst, Holly Roell, at (407) 703-1623.

27. Why do I need to show identification to obtain a copy of an accident report?

Motor vehicle crash information is confidential and exempt from Florida State Statutes, Chapter 119.07(1) and s.24(a), Article I of the State Constitution for a period of 60 days after the date the crash report is filed. However, such reports may be made immediately available to the parties involved in the crash, their legal representatives, and their licensed insurance agents.

After the 60 days, identification will not be required.

28. How do I check someone's background?

Local criminal history checks are available from the Records Section for a fee of $10 per name. You may come to the police department or send a self-addressed stamped envelope and $10, along with the request to: Apopka Police Department Records Division 112 East Sixth Street Apopka, Florida 32703 Office hours are Monday-Friday 8:00 am - 5:00 pm.

29. When should I use 911?

911 should be used in emergency situations only, where immediate police, fire, or medical assistance is needed. Examples of this are crimes in progress, crashes with injuries or life threatening situations. All other calls for service should be done by using the non-emergency number (407) 703-1757.

30. An officer issued me a traffic citation (ticket); how can I protest it?

If you received a traffic ticket that you feel was unjustified or because of circumstances beyond your control, you may contest your traffic ticket in court. You are welcome to call the Orange County Court House at (407) 836-2007, or you may stop by the Clerk of the Court, which is located at 1111 N. Rock Springs Road, Apopka, Florida, in the North Orange Services Building.

The Orange County Clerk of Courts is open Monday - Friday from 8:00 am until 4:00 pm with the exception of opening at 7:30 am on Thursdays.

31. What are the audio recording fees?

This rate is chargeable in fifteen minute time increments beginning after the first fifteen minutes processing the request (free). For all record questions and digital video inquiries please contact the Records Custodian at 407-703-1777.

Note: Extensive Research Fee is defined as a special service charge when the nature or volume of public records to be inspected is such as to require extensive use of information technology resources, or extensive clerical assistance or supervisory assistance or both.

32. How do I obtain a criminal history background check?

There are several ways to obtain a background check; you can come to the Apopka Police Department Office at 112 E. Sixth Street, Apopka, Florida 32703. The Records section hours of operation are Monday through Friday 8:00 AM to 5:00 PM (except for recognized national holidays). In order to obtain a  background check, you must provide the full name and date of birth of the subject. 

Please Note: The Apopka Police Department Office will only provide a local criminal history background check for Apopka City limits. If you need a statewide or nationwide search you must contact the Florida Department of Law Enforcement. If you have additional questions, you may call the Records Section at 407-703-1777.

33. Can I file a report over the telephone or does an officer have to come to my house?

No, our agency does not complete a report by telephone. You can call the non-emergency number 407-703-1757 and request an officer respond to a location within the city limits or come to the Apopka Police Department located at 112 E. Sixth Street, Apopka, Florida 32703.

34. Can a police report be filed any time of the day? Do I need to make an appointment?

The Apopka Police Department will respond 24 hours a day, seven days a week to requests for police assistance. If you would like to come into the police department to file a report, the lobby is open from 8 AM until 5 PM Monday through Friday.

35. Does the police department offer fingerprinting? If so, when can I have my fingerprints done?

The Apopka Police Department offers fingerprinting Monday through Friday from 9 AM to 11 AM and 2 PM to 4 PM. There is a $22.50 fee for City of Apopka residents and a $30 fee if you are not a resident of City of Apopka. Must have a valid picture ID or passport. 

The Apopka Police Department is located at 112 E. Sixth Street, Apopka, Florida 32703

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Public Services

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1. What can I do with bulky items too large for regular household trash pickup?

Large items such as furniture may be placed curbside for pick up on your first regularly scheduled yard waste collection day. Appliances, electronics and TV's need to be scheduled for pickup on any Wednesday. For safety reasons you are required to remove the doors from refrigerators and freezers before you put them curbside. See our Residential Rates section for specific charges.

2. Will my garbage and recycling be picked up on Holidays?

Garbage and recycling will be picked up on all holidays except Thanksgiving Day and Christmas Day. Your garbage and/or recycling will be picked up on your next regularly scheduled pickup day.

3. Will you take old paint cans with my trash?

If the cans are empty and the leftover paint is dry, you may put them in with your garbage. Paint and other hazardous materials can be taken to specific sites in Orange County that are equipped to handle them. For locations and phone numbers, please refer to the section on
Household Hazardous Waste (HHW).

4. How can I get rid of old oil from my car?

Automobile oil is a hazardous material. In addition to the Orange County sites listed in the Household Hazardous Waste section, there are some auto supply stores that will accept used automobile oil. For more information, please see the Household Hazardous Waste (HHW) section.

5. How do I calculate the size of a pile in cubic yards?

Multiply the Width x Height x Length and then divide the total by 27 = number of cubic yards

For example: 4 feet wide x 4 feet high x 6.75 feet (6 feet 9 inches) long divided by 27 = 4 cubic yards

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Reclaimed Water

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1. What is reclaimed or reuse water?

Reclaimed or reuse water is wastewater that has been treated to a good clear appearance, that is odorless, bacteriologically safe, and has low levels of nitrogen and phosphorus.

2. Is reuse water safe?

Yes, the City of Apopka’s reclaimed water must meet very strict standards that are regulated by the Florida Department of Environmental Protection (FDEP) before it can leave our treatment plant. FDEP requires high levels of treatment that includes filtration, disinfection, and continuous 24 hour a day monitoring for water quality. However, under current FDEP regulations reclaimed water is not allowed to be used for drinking, cooking, filling swimming pools and spas, or to cool residential air-conditioning systems. There is no known danger to individual human health from coming in contact with reuse water, when it is being used for its intended purpose.

3. Can I use reuse water to grow fruits and vegetables?

Absolutely, you however have to take a few precautions. In-ground reuse sprinkler systems can be used on any fruits or vegetables that are eaten after being peeled (like citrus fruits) or vegetables that are cooked (things like potatoes, beans, or squash). Reclaimed water can not be sprayed directly onto any fruit or vegetable that can be eaten raw with the skin or peel still on (such as lettuce, strawberries, or tomatoes.) These types of crops can only be irrigated with a drip type irrigation system, where the water seeps directly into the soil around the roots of the plants.

4. Do I have to use reuse water for my irrigation?

Yes, if it is currently available at your property. City ordinances prohibit the use of potable drinking water for irrigation, if reuse is available. All new developments must be piped for reclaimed water irrigation.

5. What other responsibilities are associated with my reuse water system?

Yes, per City and State mandates you are required to have an approved backflow prevention device installed on your drinking water line, if you have an irrigation system installed in you yard. This backflow device is required whether you have reclaimed water or not. This device is used to prevent reclaimed or any contaminated water from entering the drinking water system should pipelines become accidentally crossed. Residential backflow prevention devices must be tested and certified every two tears to insure they are working properly. 

6. Should I conserve reclaimed water?

Yes, reclaimed water, like all water is a valuable resource. Always use all forms of water in a conservative manner. In you yard, use mulch in plant beds to help prevent evaporation, make sure that your irrigation system has a working rain sensor. 

7. I have a billing related question, who should I contact?

Please see the Utility Billing Section of the City’s website or feel free to call them at 407-703-1727.

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Sensus Water Consumption Portal

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1. Why should I enroll in the Customer Portal?

Enrolling in the Sensus Water Consumption Portal will allow customers to view water usage. Customers can access the data about water usage through a personal laptop, tablet, or mobile device. Customers can see how much water is consumed by the month, week, day, and hour (Usage information may be delayed by four hours). 

We hope this portal will assist our customers in conserving water and locating leaks. 

2. How can I sign up for the Sensus Water Consumption Portal?

The Apopka Sensus Water Consumption Portal is available at https://my-apo.sensus-analytics.com/. Customers can click the link called "Need to set up an account?" at the bottom of this page. 

We have created a video to help you navigate the registration process. Please note: Before beginning this process have your Apopka Utility Statement available, as you will be asked to enter your account number and four digit utility account pin at time of registration. 

3. What type of alerts can I set up?

• Set daily usage alerts: These will alert customers when consumption is more than a given amount in a day.
• Set billing cycle usage alerts: These will alert customers when consumption is more than a given amount in a billing cycle.
• Set vacation usage alerts: These will alert customers if usage occurs when they are away on vacation.

4. Why does it show that I have more than one meter in my Customer Portal?

Multiple meters in the Customer Portal typically means a house “potable” meter and reclaim meter. There are occasions where a second meter listed could be a previously used meter that was replaced.

5. If I check the meter and then check the customer portal, will I see changes in real time?

No, the meter will send updates to the customer portal periodically throughout the day. Usage information may be delayed by four hours.

6. Why is my Customer Portal not showing any data?

If the meter dashboard shows no data, there potentially could be a problem with the meter. Please contact Utility Billing at 407-703-1727 for assistance.

7. Do I need multiple sign-ins if I have more than one account?

No, customers can add multiple accounts through “User Settings.”

8. How can I reset my password?

Click “Forgot Password” on the Customer Portal Home page. A link will be sent to the registered email address.

9. Who should I contact if I have additional questions after viewing the portal?

Please contact Utility Billing at 407-703-1727 or by email at apopkawateroffice@apopka.net.

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Solid Waste

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1. What can I do with bulky items too large for regular household trash pickup?

Large items such as furniture may be placed curbside for pick up on your first regularly scheduled yard waste collection day. Appliances, electronics and TV's need to be scheduled for pickup on any Wednesday. For safety reasons you are required to remove the doors from refrigerators and freezers before you put them curbside. See our Residential Rates section for specific charges.

2. Will my garbage and recycling be picked up on Holidays?

Garbage and recycling will be picked up on all holidays except Thanksgiving Day and Christmas Day. Your garbage and/or recycling will be picked up on your next regularly scheduled pickup day.

3. Will you take old paint cans with my trash?

If the cans are empty and the leftover paint is dry, you may put them in with your garbage. Paint and other hazardous materials can be taken to specific sites in Orange County that are equipped to handle them. Whenever you have questions about a product, you can call the Orange County Solid Waste Hotline 407-836-6601 for more detailed information. 

4. How can I get rid of old oil from my car?

Automobile oil is a hazardous material. In addition to the Orange County sites listed in the Household Hazardous Waste section, there are some auto supply stores that will accept used automobile oil. You can call the Orange County Solid Waste Hotline 407-836-6601 for more detailed information.

5. How do I calculate the size of a pile in cubic yards?

Multiply the Width x Height x Length and then divide the total by 27 = number of cubic yards

For example: 4 feet wide x 4 feet high x 6.75 feet (6 feet 9 inches) long divided by 27 = 4 cubic yards

6. How do I dispose of my Christmas tree?

Remove all decorations and tinsel from your Christmas tree and place the tree curbside on your regularly scheduled yard waste day.

7. When should I place my garbage container at the curb?

Containers must be placed curbside no later than 7:00 a.m. on the collection day to ensure pickup.
Never rely on “usual” collection times to put container curbside.
Routes are not always run by the same driver in the same order.

Containers should be placed curbside no earlier than 6:00 p.m. the day prior to collection.
The rollout containers shall be removed as soon as possible after collection, but no later than 9:00 a.m. of the day following collection, or they will be subject to roll back service by City crews and a convenience charge per occurrence will be charged.

8. How do I get rid of my moving boxes?

Collapse the boxes down.
Put them out on your scheduled yard waste pickup day.

9. How do I get rid of my yard trash?

Your yard waste day will vary depending on your address, we have a map on the City website or you may call 407-703-1731.
If they have branches or fronds they should be no more than 4 ft. long and tied in bundles weighing no more than 30 lbs., branches should not be more than 6'' around. Leaves and grass should be bagged or loose in cans, but not the city trash or recycling carts, and not weigh more than 30 lbs.
Otherwise; it is a bulky pick up and if in excess of 4 cubic yards a fee will be assessed.

10. What is this tag attached to my container?

The tags are used by the drivers to help educate customers about the Collection Rules.
The tags are used as reminders about how to place containers at the curb for ease of collection.

11. How do I dispose of my old appliances and electronics?

Appliances, electronics and TV's need to be scheduled for pickup on any Wednesday.
For safety reasons you are required to remove the doors from refrigerators and freezers before you put them curbside.
There is a $10 Freon removal fee.

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Special Assessment Districts

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1. What is a special assessment?

A special assessment is a charge placed on a property because that property receives a special benefit from the services or facilities that are funded by the special assessment. A street light special benefit is based on the provision that street lights specially benefit all of the improved parcels, whether residential or commercial, by protecting and enhancing their value, use and enjoyment. The provision of street lights provides better identification and recognition and can enhance safety and access to property. A special assessment is not a tax and is not based on the value of your property.

2. Who owns the streetlights in the City of Apopka?

The streetlights are owned by either Duke Energy Corporation.

3. Who owns the retention areas in the City of Apopka?

The vast majority of retention ponds that are found within developments are owned and their upkeep and maintenance are the responsibility of the Home Owners Association (HOA).  There are a few where the City has the responsibility for the maintenance and this is generally due to the City directly building or widening the roadway.  

In other cases where the HOA has defaulted, Neighborhood Improvement Municipal Service Benefit Units (MSBU) are created for the maintenance and upkeep of the retention pond, street lighting and upkeep of other properties that the HOA would have been responsible to maintain based on their development documents.

4. How are Parcels apportioned for Assessment?

Each parcel being assessed must receive a special benefit that equals or exceeds the amount of the special assessment actually imposed on the parcel. All developed parcels within the City benefit from street lighting services. Parcel apportionment is accomplished through the development of a base billing unit, called an Equivalent Benefit Unit (EBU).

5. How will the assessment be billed?

Assessments will appear as a line item on your property tax bill. If you make monthly mortgage payments, it is likely that this amount will be escrowed by your mortgage and your monthly mortgage payment will include this assessment.

6. How have street light services been paid for in the past?

Street light services are currently paid by a gas tax revenue called the Local Option Gas Tax (LOGT) and the City’s general fund.  As automobiles continue to become more efficient and in some cases 100% electric, the LOGT fund will decline to the point where it could only cover construction costs for required transportation projects (i.e., new roadways, turn lanes, traffic signals, sidewalks, etc.).

Additionally, LOGT funds are allocated to municipalities based on the proportional share of transportation expenditures made by each municipality. Street light expenditures are an allowable expense from LOGT funds, but reduce the City’s ability to maintain and construct new roadways. By utilizing the street light assessment funding source, the ongoing costs of street lights can be covered and, at the same time, the City’s LOGT and general fund can be maximized.

7. How have retention pond maintenance been paid for in the past?

In the vast majority of the City as in many Cities throughout the State of Florida, Home Owner Associations (HOA) are created for the care, maintenance and upkeep of retention and internal amenities that are for the direct benefit of the property owners within that development. This affords for some self-governance and control in trying to keep land and home values at a premium. These costs are generally passed on to the owners through HOA Dues assessed to each property owner.

8. How are other cities funding street lights?

The majority of municipalities fund their street lighting cost from their General Fund, Local Option Gas Tax (LOGT), or through special assessments. However, special assessments are becoming more common as they are seen as a more equitable way to pay for the service.

9. Can the assessments be spent for any other purpose?

No. Special assessments can only be used for the services or facilities for which they have been imposed and are directly put back into the communities which pay these assessments.

10. Where can I find information regarding Neighborhood Improvement Special Assessment MSBU’s responsibilities?

Chapter 38, Article II of the Apopka Municipal Code outlines the role and responsibilities of the Municipal Service Benefit Units (MSBU). The MSBU in no way is a Home Owners Association (HOA), and only acts to try to assist in maintaining properties that the HOA would have had oversight in maintaining for the community. Your HOA documents may have had further restrictions or covenants placed upon the development at inception, however, an MSBU is NOT an enforcement mechanism for those restrictions or covenants.

11. Where can I obtain more information about Special Assessment Districts?

If you have a question regarding an assessment, you may contact the City of Apopka Special Assessments Coordinator at 407-703-1700 Ext. 554, Monday through Wednesday and Friday between 9 AM and 3 PM. 

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Streets & Grounds

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1. Who do I call for streetlights that are out?

1. When reporting a non-functioning light you will need the pole number (located 2-7 feet off the ground on the pole) and the address of the closest cross street or special directions to the light.

2. Street lights in the City of Apopka are serviced by Duke Energy. You can report the non-functioning light in two convenient ways:
Phone: Duke Energy at 1-800-228-8485.
Online: By clicking here: https://www.duke-energy.com/business/products/outdoor-lighting/request-light-repair.

If you cannot access Duke Energy in either way, contact the Public Services Department 407-703-1731 and a work order will be made to Duke Energy.

2. How can I register my group or organization to participate in the Adopt-A-Road Program?

To join the Adopt-A-Road Program, please visit the Administrative Services office located on the 2nd floor of City Hall located: City of Apopka 120 E Main Street Apopka, FL. 32703. Please visit The City of Apopka - Adopt-A-Road Program (http://fl-apopka.civicplus.com/363/Adopt-A-Road) for further information.

3. Whom do I request a traffic or street sign from?

Please contact our Police Department at 407-703-1772.
An Engineering study will be required.

4. When is my street swept?

The City has a rotating schedule for regular sweeping in City.
Homeowners should not blow, rake grass clippings and leaves into the street, this is a code violation and you may inure a fine.

5. How do I report a pothole and other street repair issues?

Street maintenance issues are reported to the Streets Division in the Public Services Department. Potholes and sidewalk issues can be reported online at www.apopka.net/report. The Streets Division can also be contacted at 407-703-1731.

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Utility Billing

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1. Where do I call for water and sewer service during business hours?

Call our Utility Billing office at 407-703-1727 between 8 a.m. and 5 p.m., Monday - Friday, and a customer service representative will assist you.

2. Where do I call for emergency water and sewer service after regular business hours?

After 5 p.m., or on weekends and holidays, please contact 407-703-1757 for emergency water and sewer service.

3. Who provides me with sanitation/garbage/rubbish removal?

The city provides these services for all residents residing within the city limits of Apopka.

For further information, please call our Public Services Department at 407-703-1731, visit the Sanitation/Waste Management page.

4. Do I need to come to the Utility Billing office to start new service?

Yes; each account is required to fill out a customer application and place the applicable deposit on the account.

Our office is located in the City Hall Annex, at 150 East 5th Street in downtown Apopka. We accept applications from 8 a.m. to 4:30 p.m. For same day service, you will need to be there before 3 p.m.

5. How often will I receive a utility bill?

Meters are read each and every month. If you do not receive a monthly bill, please call 407-703-1727.

We ask our residents to please maintain compliance with City Code by keeping their water meter box clear of debris, shrubs, vehicles, etc.

6. How can I make a payment for my services?

For more information on utility payment options, visit our Bill Payment Options page.

7. What is your mailing address to mail a utility payment?

Please direct payments sent via postal service to: City of Apopka,150 E. 5th St, Apopka, FL 32703

8. Who do I contact to stop/disconnect my utility service?

To cancel your utility service, please contact us at 407-703-1727 and a customer service representative will assist you.

We request that all requests for service cancellation be made with 24 hours notice.

9. Who should I contact to request my meter rechecked for possible leaks?

To request a recheck of your water meter simply contact the Utility Billing office at 407-703-1727 during business hours (8 a.m. - 5 p.m., Monday - Friday) and a customer service representative will assist you.

10. How may I make an address change for my utility service?

Requesting a change of mailing address is done easily by contacting our customer service representatives at the Utility Billing office.

For assistance, contact us at 407-703-1727 during normal business hours (8 a.m. - 5 p.m., Monday - Friday).

11. Are there any water restrictions?

Yes. For more information, contact Public Services at 407-703-1731, or visit the Water Conservation Rules and Tips page.

12. What are the city of Apopka's service fees?

There is a $35 initiation of service fee each time water services is connected, which will be included on your first month's bill.

Other services fees include: - $70 re-connection due to non-payment fee - $25 service fee for any returned item

13. The statement shows to use your account and PIN to access my account on-line, but I do not show a PIN on my statement. Can I still access my account on the online Utility Billing Portal?

Yes. Simply enter your account number and click the Login button, and the portal should display your account information.

For more information, or in case of continued difficulties, please contact the Utility Billing office at 407-703-1727 during normal business hours (Monday - Friday, 8 a.m. - 5 p.m.).

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Water Conservation

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1. What is the purpose of the Courtesy Consumption Notice?

The purpose of the Courtesy Consumption Notice is to inform residents that the water usage at respective property is nearing 30,000 gallons. Due to the increase in water usage, please expect a higher rate reflected on the next billing cycle. To avoid a higher rate charge, residents should retrace where the high-water consumption is coming from, whether it is an irrigation issue, a plumbing issue, etc. to lower the water usage resulting is resolving the excess usage.

2. Why are my sprinklers coming on after a rainfall?

Possible Reasons Include: 

• Sometimes there isn’t enough rainfall for what the rain sensor is set for. For example, if the rain sensor was set to turn off the irrigation when there is ½” (half inch) of rain fall, and maybe only ¼”(one fourth inch) of rainfall was collected that day. The irrigation system will still turn on.
• The rain sensor is older or outdated and needs to be replaced. Usually, depending on the type of rain sensor, sensors usually last for about 4-5 years, keeping in mind that some sensors are playful treats for squirrels to nibble on.
• The connection from the rain sensor to the irrigation controller could be disconnected. Some times after a house was re-roofed the rain sensor is not installed back properly, and sometimes the wire going to the controller is cut due to lawn maintenance or renovations done around the connectors.
• The controller settings for a rain sensor is set to “Off” or “Bypass.” Some controllers have the option to turn off or bypass the rain sensor. This option is utilized when the user installs new sod and/or wants the irrigation system to run daily. This option is usually turned to the “Off" or “Bypass” setting by home builders wanting to establish their landscape prior to the closing of the new home.  

3. Why is the reclaim water pressure very low during the day?

Usually between the hours of 10 AM to 4 PM, the reclaim water tanks are shut off and refilled for the next day of use. During this time frame, it is not recommended to irrigate the lawn because it is during the hottest time block of the day. Irrigating the lawn can risk damaging the landscape; the heat from the sun will evaporate the water before it reaches the roots or damage the roots from heated water.

4. When is the best time to irrigate?

Homes with an even numbered home addresses are recommended to irrigate only on Sunday and Thursday, while odd numbered home addresses are recommended to irrigate only on Saturday and Wednesday. 

During those recommended days, the best time to irrigate is in early morning, allowing the sod to take in as much water as it can and while the remaining water from the irrigation dries or evaporates when the sun has fully risen. Letting excess water sit over night can run the risk of mold or fungus growing in the lawn.

5. Why does a zone(s) continue to water after the cycle is complete?

As that zone is on, unplug the controller to see if the irrigation shuts off. If it does, then there might be an issue with the programming on the controller. If it continues to irrigate, then there is an issue with one of the control valves.

6. How long should I irrigate each zone?

Zones should be separated by irrigation types.

• Pop-up spray zones can be 15 to 25 minutes.
• Rotor Zones can be 40 to 50 minutes.
• Rotary Zones 40 to 50 minutes.
• Drip and/or Bubbler Zones can be 15 to 25 minutes.

Depending on the coverage the irrigation system provides for the landscaping, coverage can dictate how long to irrigate each zone. If the zone(s) provide full coverage on the landscaping, then lower irrigation times will work just as well.

The type of landscaping dictates the amount of irrigation needed as well. High drought tolerant sod like Bahia, requires less amounts of water. Sods like St. Augustine or Zosia are low drought tolerant turfs which will require the higher of the suggested times.   

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Water Resources

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1. Why does my water smell like rotten eggs?

The most frequent cause of smelly water is insufficient water usage. Water needs to be run to keep the lines full of fresh water. If the house has been empty or has had the water turned off for more than a few days, it will need to be thoroughly flushed for a few minutes to clear the smell. An odor in one faucet in the house can usually be remedied by flushing the offending faucet. 

Other possible causes are:

• Water softener (if applicable) malfunctioning or in need of service.
• Bacterial growth in a drain, or a dried out drain. Treat with baking soda and vinegar or go online for other drain freshening ideas
• Buildup of scale in hot water tank. Go online and search for how to ‘Flush your Water Heater’.

2. What is a backflow prevention device, and who would need it?

A backflow prevention device is an assembly that is designed to prevent the reverse flow of water into the City's distribution system. This prevents contaminants from customers flowing back into the distribution system and spreading to other locations.
Residents on wells or alternative sources of water, commercial and reuse water customers are required by City Ordinance to install backflow prevention devices to protect the public water system.
Annual inspection and testing is required to be performed by a Certified Backflow Prevention Tester with documentation provided to the City.

3. What do I do about a sewer backing up?

To report a sewer line issue or emergency, please contact 407-703-1731.
A staff member is available to assist you 24 hours per day, 7 days per week.

4. How I report potholes and other street repair issues?

Street maintenance issues are reported to the Streets Division in the Public Works Department.

Potholes and sidewalk issues can be reported online.
The Streets Division can also be contacted at 407-703-1731.

5. How hard is my water?

Apopka’s source water contains between 102-222 parts per million of hardness.
This equates to 6-13 grains of hardness.

6. I have a water break or leak who should I call?

To report a water line break, leak or other water issue or emergency, please call 407-703-1731 Monday through Friday 8 AM to 5 PM. After hours please call 407-703-1757.

7. Why does the City have a storm water charge?

Storm water management is a state and federally mandated program that requires the City to regulate storm water in an effort to reduce pollution.
Federal or state governments, however, do not provide funding. Consequently, the revenues needed to support this mandated program are provided through a Storm water Utility Fee.
The funds generated by the Storm water Utility Fee are used to support projects throughout the City to improve drainage and water quality.

8. My meter box is overgrown — who is responsible to clean it up?

It is the customer's responsibility to keep the meter box clear of overgrown sod, shrubs, and other debris.
The meter box must also be clear of cars and trucks blocking it.

9. The storm drain on our street is clogged. Who do I call for repairs?

The City will determine if the clog is in the City portion of the line or the customer’s portion.
If it is in the City portion, the City will repair. Anything on the customer’s side is their responsibility.
Please contact Public Services at 407-703-1731 and a work order will be made.

10. How often should I have my grease trap pumped?

Grease traps should be pumped at a minimum of every 90 days in accordance with the City's Oil and Grease Management Program.

11. Why use reclaimed water?

Reclaimed water is less expensive and better for the environment. Approximately 1/2 of the water withdrawn from the Floridan Aquifer ends up as lawn irrigation. The fresh water in the aquifer is limited. Conserving potable water and using reclaimed water will help preserve the aquifers as a viable resource for future water supplies.

12. Is fluoride added to my water?

Fluoride occurs naturally in our water at a level of about 0.2 parts per million.

13. Do I need to buy bottled water or can I drink from tap?

There is no need to buy bottled water for health reasons since the drinking water in Apopka meets all state and federal water standards.
Also, bottled water is up to 273 times more costly than Apopka drinking water.

14. What is reclaimed water?

Reclaimed water is wastewater that has been thoroughly treated to remove harmful organisms and substances, such as bacteria, viruses and heavy metals, so it can be reused for irrigation purposes.

15. Where does my water come from?

The City's drinking water currently comes from the Floridan Aquifer.
The Floridan Aquifer averages 1000 feet thick and can extend to a depth of 2000 feet below land surface.
The Floridan aquifer can be thought of as an underground porous rock that holds water and allows the water to move through the holes in the rock.

16. Why is my water discolored?

Discoloration in water can be caused by a high flow rate, or a change in direction of the flow. Because many of the City of Apopka’s water main distribution lines are looped, changes in demand in one area can change the flow direction in other areas. Discolored water can also occur when we test fire hydrants, during new construction connections to the water mains, and if there is a main break. Discoloration in the water may also be cause by aging water hoses or toilet tank parts. If the water coming from your faucet or in your toilets appears black or greasy, you may need to replace these hoses. If you find that your faucets are producing discolored water, run them for at least three minutes. If this does not clear up the discoloration, please contact the City so that we can come flush the main lines for the whole area. 

17. What do I do if my water looks like soda in a glass?

This means that there is air in the water lines, whether in your home or in the City mains. Overly aerated water can also appear milky white. The air can get into the lines from construction connections, main breaks, or drastic changes in temperature. Try flushing the faucets in your home. If this does not clear up the issue then please contact the City so that we can conduct large scale flushing

18. Do I need a home water treatment device?

The City of Apopka neither recommends or discourages buying and installing any home water treatment device. We do encourage you to do your homework and investigate all claims made about these devices, and to check the performance if you have one installed. We also strongly recommend that you follow all manufacturer’s recommendations for care and maintenance of these types of units. At the end of the day, this is a decision that is really a matter of personal preference regarding the taste or softness of the water.

19. How do I report a problem with my water?

Please call 407-703-1731 Monday through Friday 8 AM to 5 PM. After hours please call 407-703-1757.

20. Who should I contact with questions about my water bill, or if I need to start or stop service?

Please contact the Utility Billing Department Monday through Friday 8 AM to 5 PM at 407-703-1727. Please also see the Utility Billing section of our website 

21. Does the City have water restrictions?

Yes. Please see the City’s Water Conservation page for more information.

22. Someone contacted me about a free in-home water test. Do they represent the City of Apopka?

The City of Apopka Water Department tests and treats your water every day, to make sure that it meets or exceeds all State and Federal requirements for safe drinking water. City of Apopka Employees will always be in City issued uniforms with the City logo on them and have visible City of Apopka photo ID cards. We’ll never need to enter your home as we take all of our samples at outside faucets.  

Companies that offer “free “ home water tests may be trying to sell you water treatment products that you don’t need. Be suspicious if you are told or shown an in home test that has detected pollution of contamination in your water. In-home tests are highly unreliable and are very rarely able to detect harmful substances. Tests that make tap water “change color” may make it appear the your water is unhealthy, when it is perfectly safe. All sample testing for the City of Apopka water is completed by an outside State Certified lab that is held to strict testing requirements. If you have any questions please contact us.

23. What is a Precautionary Boil Water Notice?

This is a notification that advises our customers to boil tap water if it is going to be used for drinking or cooking. These notices last a minimum of two days to allows us to verify that the water is safe with two passing bacteriological samples. These types of notices are usually issued if there has been a emergency repair in your area or a scheduled shut down for maintenance to the system. Shut downs and repairs cause a loss of pressure to the system that may allow contaminates to enter. We issue the boil water notices as a precaution even though contamination is unlikely. We collect our first sample shortly after the completion or the work, and then collect a second sample the next day. Each of the tests for bacteria take 24 hours to run. We strongly encourage our customers to boil their water due to these disruption to the water system in their area. These notices do not mean that the water is contaminated, but because we are unsure when these situations happen, we ask you to take precautions and assume that the water is unsafe, until we can scientifically prove otherwise.

24. How does the City of Apopka Water Department inform customers about boil water notices?

We typically hand-deliver Precautionary Boil Water Notices and their rescissions door-to-door in the affected areas. We also notify the local health department and the Florida Department of Environmental Protection (FDEP) with every occurrence. Specific questions regarding a notice can be directed to the contact number on the notice.

25. Is it safe to Shower during a Precautionary Boil Water notice?

It is safe to shower as long as you take care not to swallow the water or get it into your eyes, nose or mouth. Children and disabled individuals should have their bath supervised to ensure water is not ingested. The time spent bathing should be minimized. Though the risk of illness is minimal, individuals who have recent surgical wounds, are immuno-suppressed or have a chronic illness may want to consider using bottled or boiled water for cleansing until the notice is lifted. Individuals may wish to contact a health care provider for specific recommendations.

26. Is it safe for my pets to drink the water during a Precautionary Boil Water notice?

You should take the same precautions with your pet as you would for yourself. Pets should be given boiled or bottled water. In cases of aquatic pets, such as fish, you should not try to change their water while a precautionary boil water notice is in effect.

27. What should I do after the Boil Water Notice is lifted?

After the boil water notice is lifted, flush the water out of your distribution lines. Start with an outdoor faucet furthest from your meter and flush all outdoor faucets. Run hot water through each indoor faucet until you notice a change in water temperature. Remove the aerator before flushing kitchen and bathroom sink faucets. Run enough hot water to flush the hot water heater. If you have an automatic icemaker, empty the ice tray several times to ensure that the line to the ice maker is flushed, also consider replacing the water filter for the fridge.

28. Is there copper or lead in City of Apopka Water?

The natural copper or lead content of City of Apopka water is well within the state and federal safe drinking water guidelines, but it’s possible that prolonged exposure of the water to your household plumbing and fixtures will result in a temporary concentration at the faucet.

29. Can the risk of exposure to copper or lead be reduced?

Yes, let cold water faucets run for about 30 seconds if they have not been used for a few hours. This will rinse away any temporary build up of copper, lead or other minerals that may occur in your plumbing fixtures. Also use cold water (never hot) when cooking, drinking, or making rice.