Show All Answers

1. Where do I call for water and sewer service during business hours?

Call our Utility Billing office at 407-703-1727 between 8 a.m. and 5 p.m., Monday - Friday, and a customer service representative will assist you.

2. Where do I call for emergency water and sewer service after regular business hours?

After 5 p.m., or on weekends and holidays, please contact 407-703-1757 for emergency water and sewer service.

3. Who provides me with sanitation/garbage/rubbish removal?

The city provides these services for all residents residing within the city limits of Apopka.

For further information, please call our Public Services Department at 407-703-1731, visit the Sanitation/Waste Management page.

4. Do I need to come to the Utility Billing office to start new service?

Yes; each account is required to fill out a customer application and place the applicable deposit on the account.

Our office is located in the City Hall Annex, at 150 East 5th Street in downtown Apopka. We accept applications from 8 a.m. to 4:30 p.m. For same day service, you will need to be there before 3 p.m.

5. How often will I receive a utility bill?

Meters are read each and every month. If you do not receive a monthly bill, please call 407-703-1727.

We ask our residents to please maintain compliance with City Code by keeping their water meter box clear of debris, shrubs, vehicles, etc.

6. How can I make a payment for my services?

For more information on utility payment options, visit our Bill Payment Options page.

7. What is your mailing address to mail a utility payment?

Please direct payments sent via postal service to: City of Apopka,150 E. 5th St, Apopka, FL 32703

8. Who do I contact to stop/disconnect my utility service?

To cancel your utility service, please contact us at 407-703-1727 and a customer service representative will assist you.

We request that all requests for service cancellation be made with 24 hours notice.

9. Who should I contact to request my meter rechecked for possible leaks?

To request a recheck of your water meter simply contact the Utility Billing office at 407-703-1727 during business hours (8 a.m. - 5 p.m., Monday - Friday) and a customer service representative will assist you.

10. How may I make an address change for my utility service?

Requesting a change of mailing address is done easily by contacting our customer service representatives at the Utility Billing office.

For assistance, contact us at 407-703-1727 during normal business hours (8 a.m. - 5 p.m., Monday - Friday).

11. Are there any water restrictions?

Yes. For more information, contact Public Services at 407-703-1731, or visit the Water Conservation Rules and Tips page.

12. What are the city of Apopka's service fees?

There is a $35 initiation of service fee each time water services is connected, which will be included on your first month's bill.

Other services fees include: - $70 re-connection due to non-payment fee - $25 service fee for any returned item

13. The statement shows to use your account and PIN to access my account on-line, but I do not show a PIN on my statement. Can I still access my account on the online Utility Billing Portal?

Yes. Simply enter your account number and click the Login button, and the portal should display your account information.

For more information, or in case of continued difficulties, please contact the Utility Billing office at 407-703-1727 during normal business hours (Monday - Friday, 8 a.m. - 5 p.m.).